Immediate follow-up
Acknowledge the missed call and provide an approved next step.
Missed-call automation
Give every missed caller a clear next step.
Lodestar builds phone and text workflows that respond when your team cannot answer, gather useful information, and route the conversation according to your rules. It is available in the Premium package at $1,500 setup plus $500 per month, including Growth services.
Phone and text workflowsCustom routing rulesHuman escalation
Capabilities
Keep the conversation moving
Basic intake
Collect the information your team needs to return the call productively.
Smart routing
Apply your rules for booking, urgency, business hours, and human handoff.
Process
Designed around your call flow
Map
We document call types, business hours, escalation needs, and approved messages.
Connect
We configure the phone and text workflow and test the key paths.
Tune
We monitor early conversations and adjust the system during the first 30 days.
Boundaries
Automation with human judgment
- Useful for service inquiries, bookings, and routine customer follow-up.
- Urgent, sensitive, or unusual situations follow the escalation rules you approve.
- The workflow supports your staff; it does not replace professional or emergency services.
FAQ
Missed-call questions
Can it work outside business hours?
Yes. The workflow can provide an approved response and next step when your office is closed.
Can customers book from the follow-up?
The system can route customers to the booking path you approve and gather useful intake details.
What if the message is urgent?
We define escalation rules with you so urgent or sensitive situations are directed appropriately.